Shipping And Refund Policy

Thank you for shopping at Auro-Rep!

About Dropping

We offer drop shipping service.You can leave us the recipient's name, address and phone number on aliexpress when placing the order. Then order will be sent.
We can provide wholesale price for bulk order.
We provide better service for our drop shipping customer, including shorter handling time, and on time package tracking.

About Shipping

1. The goods can be shipped by DHL, FedEx, UPS, TNT, ePacket, EMS, China Post Air Mail, Singapore Post, HongKong Post Air Mail, PostNL, SFExpress, YunExpress and so on. Under normal circumstances, we use 4PX, a world-renowned logistics agent, to ship the goods. The optimal and fastest logistics method will be assigned through the system to deliver the goods to you.
2. We are not responsible for delays or other issues that are the responsibility of the shipping service. However we will help you keeping track of the package
3. Please notice that we don't pay any Duty or Tax for you if your order was being held in your Custom. The buyer should be responsible for clearance and tax once the package was held by local customs.
4. Due to the uncertain logistics policies and customs restrictions, we may sometimes ship the goods without their original packaging. This is to ensure that your package can be delivered to you safely.Due to uncertain factors in the transportation process, we will not be responsible for the damage of the box

5.Before shipping your order, we conduct multiple thorough quality checks on the products you purchased to ensure they meet our standards.You may contact us to request and view the quality inspection photos after placing your order. However, please reach out to us as soon as possible after placing the order. This helps avoid unnecessary inconvenience, as we will not be able to provide the photos or adjust the process once the item has been shipped.

About Warranty

We promise that you can return this item for any reasons after you buy it, even you just don't like it. Then you can get full refund or replacement. But we kindly remind you that you should pay for the return shipping fee.

[About color difference] there may be slight color difference between pictures and objects due to differences in light and dark contrast display of personal monitors.

[About smell] shoes that have just left the factory will have some glue smell, regardless of quality, and the glue smell will disperse when placed in the ventilated place.

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 1217487418@qq.com and send your item to: , .

Exempt Goods

The following are exempt from refunds:

• Gift cards
• Some health and personal care items

Partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us at 1217487418@qq.com.)

Shipping

• Please do not send the product back to the manufacturer. It must be sent to the following Address , .
• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• Please see, we can not guarantee that we will receive your returned item.